Frequently Asked Questions
Everything you need to know about upgrading your home's finishing touches.
What is the typical lead time for architectural hardware orders?
In-stock items typically ship within 2-3 business days. Custom finishes or specialty designer collections may require 4-6 weeks for production and delivery.
Do you offer trade discounts for interior designers and contractors?
Yes, Focal Point Hardware offers a dedicated trade program. Qualified professionals can apply for exclusive pricing and personalized project management by contacting our support team.
What is your return policy for installed items?
To ensure quality standards, we only accept returns on items in their original, uninstalled condition and packaging within 30 days. Installed hardware is considered final sale.
How do I ensure the finish of my new hardware matches my existing fixtures?
Finishes can vary by manufacturer. We recommend ordering a single sample piece or contacting our experts to compare 'Living Finishes' versus 'PVD Finishes' for the best match.
Do you ship internationally?
Yes, we ship our premium hardware collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and order volume.
Are your products covered by a warranty?
Most of our products carry a manufacturer's warranty covering mechanical defects and finish integrity. Specific warranty lengths vary by brand and are listed on individual product pages.